Frequently Asked Questions
Pah Studio products, the most frequently asked questions and our answers about the order process and maintenance.
Are your products custom-made?
Yes. We produce most of the products in the Pah Studio collection to order. In addition to standard sizes, we offer special size, color, and material options suitable for your space, project, and aesthetic preferences. For custom production requests, you can reach us at info@pahstudio.co or via WhatsApp at 0537 555 09 10.
What materials do you use?
We combine high-quality and carefully selected materials in our designs, primarily natural stone (marble, travertine), wood, metal, glass, and porcelain. Each piece is handcrafted to highlight the natural beauty of the material.
What is the shipping time?
For products in stock, the shipping time is 3–5 business days. For custom-made pieces produced to order, the production time varies depending on the size and material of the product but generally takes 2–4 weeks. We inform you when your order is prepared and shipped.
How are natural stone products cleaned and maintained?
Our natural stone products are specially treated with ELIOGARD protection technology on their surfaces. This prevents water, oil, and liquids from penetrating the surface. For daily cleaning, a soft damp cloth is sufficient. We recommend avoiding acidic cleaners (lemon juice, vinegar, abrasive detergents). You can check our "Maintenance" page for detailed care recommendations.
What is ELIOGARD?
ELIOGARD is a professional surface protection system used by Pah Studio on natural stone products that protects the surface without altering the stone's natural appearance. It provides resistance against stains and preserves the product's original look for many years.
Which payment methods do you accept?
You can pay by credit card, debit card, and bank transfer/EFT. Our payments are securely processed through the Iyzico infrastructure. Installment options are available for all credit cards.
Do you ship internationally?
Yes, we ship internationally. Shipping fees are calculated based on the destination country and the size/weight of the product and are communicated to you before the order. For international orders, please contact us at info@pahstudio.co or via WhatsApp at 0537 555 09 10.
Do you work with architects and interior designers?
Yes. We are happy to collaborate with architects, interior designers, and decorators. We offer special production, multiple order, and special pricing options within the scope of the project. You can contact us for detailed information.
Didn't find your question answered here?
Do not hesitate to contact us. We will be happy to answer all your questions via WhatsApp at 0537 555 09 10 or at info@pahstudio.co.